From on-line ordering to production packaging, RS offers uninterrupted customer service stretching from the earliest stages of product design to automated assembly and beyond RS Components and its sister companies, Radiospares, Radionics and Allied Electronics together form Electrocomponents, a specialist in catalogue and web-based distribution of electronic, electro-mechanical and industrial components. The group serves 1.6 million customers in over 80 countries worldwide. Through operations in 27 countries, 38 countries via distributors and 17 warehouses, RS distributes 450,000 products from over 2,500 suppliers.
The electronics industry is pervasive in almost every business and consumer community across the globe and the market is growing rapidly. The RS strategy is simple and effective: to deliver an unrivalled breadth of product backed by high service levels to electronic design and production customers. Part of the customer commitment is bringing them the latest technologies at competitive prices. RS understand that design engineers need the fastest way of getting new products listed and available. Now bringing to market up to 5,000 new products each month, the company aims to offer the most up-to-date product ranges and solutions from suppliers including Microchip, Molex, Texas Instruments, Agilent, Osram Opto Semiconductor, Fairchild, LeCroy and Tyco Electronics.
Easy to do business with
The RS e-commerce strategy has transformed and enhanced the way it does business, with the website designed to provide instant and easy access to the latest products and technologies, instant live stock check and competitive pricing. An extended suite of on-line services provide customers with instant access to the broad product portfolio, plus exclusive discounts and offers on many products.
Customers can track their order on-line and access over 110,000 technical support documents. Meanwhile the RS Mobile service offers on-the-go access to the full product range with real-time availability and pricing. Buyers have full control and visibility of their purchase-to-pay process via RS Purchasing Manager, with added benefits such as monthly consolidated invoicing and reduced processing time.
Finally, E-Invoicing eliminates paper processing of invoices and can be integrated with accounting systems without hardware or software installation. Forward Orders lets customers specify future delivery dates during their on-line order process.
The new electronics centre claims to offer customers easy access to over 145,000 products. Account holders benefit from free next-day delivery and access to an extended range of another 100,000 products. The store has been redesigned to provide fast access for engineers and buyers into the product and technology pages featuring the latest introductions.
Manufacturer-specific microsites group the latest products from leading manufacturers and also provide resource and application materials. Product availability can be checked in real time without the need to leave the listing page. A quick order box on the store front allows buyers to copy and paste article numbers and quantities for speedy checkout while bypassing the individual listing and product pages.
Made to measure packaging
Production packaging is a cost-effective solution designed to meet the specific needs of small batch production customers. It allows customers to purchase components in the quantities needed for particular projects in industry-standard packaging including reels, tubes and trays. This eliminates the need to hold stock or dispose of surplus components, facilitates automated production and is available on over 50,000 stocked products.
The RS approach is to coach customers through their engineering challenges from technical support to information and guidance on regulatory issues. The company boasts unbiased, independent support for products across all technologies and applications.
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