Molex has been presented with the 2008 Best Technical Support award by Huawei Technologies. The award recognises Molexs continued assistance to and support of Huaweis R&D team in providing timely and professional technical advice and strong sales and customer service for Huaweis new product designs. Were honoured to have received the Best Technical Support award from Huawei, said Frank Tan, VP of Asia Pacific South (APS) sales and marketing, Molex Incorporated. Molex works closely with the Huawei R&D team to ensure prompt technical support and fast issue resolution.
In recognising Molex, Huawei executives noted that the companys excellent customer relationship management has led to a very high level of trust in Molexs technical capabilities to provide leading datacom solutions. Said Zheng Yi, vice director of Huawei’s Commodity Expert Group (CEG): Molex also organised an audit trip for the Huawei team to its Little Rock manufacturing facility to help familiarise us with the companys processes.
Molex is the only connector supplier to win this award from Huawei. Most recently, Huawei specified the Molex Impact 6-pair standard backplane and daughtercard connectors into its products.