Organisations should focus on the whole package when considering outsourcing. David O’Keeffe suggests looking at existing relationships: “Did the company do what it said it would within the agreed timeframe? Is it a trusted relationship?
“This can often be determined by the length of customer relationships. Relationships stretching back several years and evidenced through testimonials are a good indicator the company values relationships and customer retention.”
Flexible approach: Although planning is essential, it is important to look for a flexible CEM that can meet changing requirements.
O’Keeffe said: “For example, when changing a product can the CEM accommodate design changes, shorter product runs or prototype manufacturing?”
Capabilities: O’Keeffe explained: “Any organisation choosing to outsource its manufacturing, assembly or end-of-life management, wants to be certain the CEM does what they would have done themselves, perhaps a little more efficiently.”
Capacity: Any organisation looking to scale production, run different product lines or move from assembly to box-build for example, needs a CEM with the capacity to accommodate this. O’Keeffe suggests a site visit, so the company can see what capacity and facilities the CEM has to accommodate their growth.
Culture and fit: O’Keeffe recommends organisations ask: does the CEM have a culture of collaboration, participation and innovation? Are both companies committed to working together with customers throughout every stage of the product and supply chain cycle?