In this article, Sigma Technology Group’s MD, Arthur Fee, outlines the company’s pillars of obsolescence support, then recommends actions customers can take from detailed project planning to evaluating after-sales support obligations.
In many ways, global supply chains are back on track following the tumultuous 2020/2021 period as companies strive to keep projects going and revenue flowing. However, volatility and uncertainty remain challenging realities, with component obsolescence one of them. Obsolescence impacts every stage of a product’s lifecycle, from new product introduction (NPI) to mass production.
Sigma Technology Group understands the complexities involved in navigating parts obsolescence. Its expertise lies in helping customers overcome obstacles posed by discontinued parts and offering proactive strategies to mitigate risks associated with obsolescence.
The company’s role as a strategic partner ensuring supply chain resilience is underpinned by the following service offerings.
Advanced planning and forecasting: Sigma works with customers to anticipate potential obsolescence issues before they arise. By identifying components that may become obsolete, customers can make informed decisions about redesigns, alternative sourcing or inventory management.
Comprehensive inventory management: Sigma maintains an inventory system that allows swift response to immediate needs. This includes securing long-term supplies of critical components, thus reducing the likelihood of unexpected shortages.
Access to reliable alternatives: When a part becomes obsolete, finding a suitable replacement can be challenging. Sigma’s network and industry knowledge enable the company to recommend viable substitutes that meet or exceed specifications, ensuring minimal disruption to customers’ operations.
Expert testing and quality assurance: Safety and reliability are paramount. Sigma conducts rigorous testing on all sourced components to verify authenticity and performance, safeguarding customers’ products from counterfeit parts and ensuring they meet the highest standards.
There are several considerations customers should keep in mind to effectively manage obsolescence.
Project planning: Incorporate provisions for potential component obsolescence into project timelines and budgets. This foresight ensures any necessary adjustments, such as redesigns, can be accommodated without derailing overall objectives.
Financial preparedness: Be prepared to allocate resources for securing additional inventory or transitioning to new components. Long-term sourcing agreements may require significant upfront investment but offer greater stability and peace of mind.
After-sales service: Evaluate the implications of obsolescence on after-sales commitments. Maintaining a stockpile of essential spare parts is crucial for honouring warranties and providing ongoing support to customers.
Customer impact: Anticipate how shortened product lifecycles might affect end-users. Transparent communication about planned transitions can help build trust and maintain customer satisfaction.