Buying made easy

Sometimes service excellence for purchasing professionals means telling customers what not to buy, as Mouser Electronics explain.

In the quickly evolving world of electronic components it’s reassuring to know that Mouser works hard to identify products ‘not recommended for new designs’ (NRND). Buyers can be confident they’re always sourcing the most advanced electronics available. They can subscribe to receive these product notifications online. This is just one way Mouser helps to foster its customers’ speed to market.

Mouser’s vice president of Americas sales and service, Coby Kleinjan, explained: “Having the newest, most advanced technology to develop cost-efficient prototypes limits costly redesigns, manufacturing delays or even the termination of a project.

“It also leads to a design edge in delivering more product features and capabilities as well as longer lifecycles. That’s why we work closely with all of our manufacturer partners to provide the fastest and easiest access to the industry’s newest components.”

Each transaction is about more than a sale, it’s about building relationships. Few things are more frustrating than a delay because of obsolete products. So, Mouser updates its website many times per day to provide options to help buyers easily find what they want.

Customer service and technical support representatives are available weekdays from 7am to 8pm (CST) to assist with requests including price quotes, order placement and order status, real-time product availability, technical support and more.

The company’s website which features over 800 manufacturers and access to more than 5 million orderable part numbers. For added service, buyers can order and communicate with Mouser representatives via phone, email, fax and live chat. Orders are shipped same-day in most cases from Mouser’s global distribution center, which features state-of-the-art automation for expedited processing.

For buyers who need to know real-time inventory, Mouser offers real-time product availability through its website and customer service representatives, providing the most accurate product information to make confident buying decisions. The company identifies end-of-life, obsolete and NRND products to avoid the use of older components in new designs, providing a speed-to-market advantage.

Mouser also suggests alternatives, plus the risk level for potential replacements. In addition, the company offers access to essential technical data and application resources such as product datasheets, application design notes, white papers, videos and other solution-based content.