Building strong PCB purchasing relationships

In this article, NCAB emphasises the importance of close supplier contact, tailored services and a decentralised infrastructure offering support at local level

Customers are attracted to suppliers who demonstrate effective project handling with efficient CRM systems, solid routines and processes for handling quotes, orders, forecasting and quality issues, allowing continuous strong communication and transparency. If processes are solid, then staff changes or work absences are easily compensated by other members with minimal or no disruption to customers’ experience.

To stay competitive and successful as a PCB supplier innovation is essential, including clear, concise strategies, investment in R&D and exploring new technologies/methods to meet demand. A competent supplier will support with technical expertise to maximise customers’ designs for better performance, cost-effectiveness, design for manufacture and sustainability, instilling confidence that customers are in capable hands. 

Sustainability strategy is governed by NCAB Group’s management team, with a clear division of responsibility for the different focus areas. The strategy is linked to the UN’s Sustainable Development Goals (SDGs).

Timely delivery is paramount to customers. A comprehensive and streamlined supply chain brings efficiency and lets customers’ deadlines be realised without compromising quality. A dependable supplier understands the importance of on-time delivery and implements measures accordingly. Customers appreciate suppliers who are responsive and eager to address situations promptly, from design reviews to sales support: a trait pre-requisite of a successful relationship.

A successful supplier understands the importance of building long-term relationships. Rather than pursuing short-term gains, they aim for enduring partnerships with customers and going the extra mile to exceed expectations. Customers appreciate suppliers who adapt to their specific needs and it is critical suppliers show agility. This enhances the relationship and cultivates loyalty.

Non-negotiable traits are quality and reliability. Customers seek this as ‘absolute’ as any defects or failures can lead to damaging consequences. Reliable PCBs are created through the right designs produced in the right factory. NCAB selects factories, continuously monitors and works to improve all aspects of production.

In the company’s main factories, teams are handpicked and trained to work exclusively on NCAB’s PCB production. This systematic approach maximizes the factories’ performance. A reputable supplier understands this requirement and invests in robust quality control measures—adhering to industry standards such as ISO9001 and ISO14001. A robust supply chain with contingency plans to address unexpected disruptions is one customers can rely on even in challenging circumstances.